Data Privacy Statement
1. Personal data
Personal data relates to a living individual who can be identified from that data. Identification can be by the information alone or in conjunction with any other information in the data controller’s possession or likely to come into such possession. The processing of personal data is governed by the General Data Protection Regulation (the ‘GDPR’).
2. Data Controller
Mr and Mrs P Edgley control data - This means we decide how your personal data is processed and for what purposes. (Contact details below).
3. How do we process your personal data?
We comply with my obligations under the “GDPR” by keeping personal data up to date; by storing and destroying it securely; by not collecting or retaining excessive amounts of data; by protecting personal data from loss, misuse, unauthorised access and disclosure and by ensuring that appropriate technical measures are in place to protect personal data.
We use personal data for the following purposes:
- to reply to any questions asked by contact made through the website (i.e. by the contact form);
- to process your orders/work/contract with us;
- to administer customer/client records;
- to maintain our own accounts and records;
- to inform you of news and events relevant to your work/contract with us.
We use a third party provider, Cognito Forms, to process the contact form on our website. For more information, please see the privacy notice at https://www.cognitoforms.com/legal/privacy. The information is stored in a secure and encrypted manner.
We may pass your information to third party service providers, or use a third party service, who we have engaged/used for the purpose of completing tasks and providing services to you on our behalf. Only the personal information that is necessary to deliver the service is shared with any third party.
We have verified that these third party services are GDPR compliant (or are working towards GDPR compliance), and are certified under the EU-US Privacy Shield Framework (or are working towards certification) where these organisations are based outside of the EU.
4. What is the legal basis for processing your personal data?
- Contractual necessity so that we can reply to you;
- Processing is necessary for carrying out obligations to your work/contract with us.
5. Sharing personal data
Your personal data will be treated as strictly confidential. We will only share your data with third parties with your consent.
6. How long do we keep data?
We keep data for as long as you are a client, or you wish to be on a list of former clients for occasional contact.
7. Your rights and your personal data
Unless subject to an exemption under the GDPR, you have the following rights with respect to your personal data:
- The right to request a copy of the personal data which Paul’s Window Cleaning holds about you;
- The right to request that Paul’s Window Cleaning corrects any personal data if it is found to be inaccurate or out of date;
- The right to request your personal data is erased where it is no longer necessary for Paul’s Window Cleaning to retain such data;
- The right to withdraw your consent to the processing at any time;
- The right, where there is a dispute in relation to the accuracy or processing of your personal data, to request a restriction is placed on further processing;
- The right to object to the processing of personal data;
- The right to lodge a complaint with the Information Commissioners Office.
8. Further processing
If we wish to use your personal data for a new purpose, not covered by this Data Protection Notice, then we will provide you with a new notice explaining this new use prior to commencing the processing and setting out the relevant purposes and processing conditions. Where and whenever necessary, we will seek your prior consent to the new processing.
9. Contact Details
To exercise all relevant rights, queries of complaints please, in the first instance, contact Mr Paul Edgley at: [email protected]
Cookies Policy
Use of Cookies
Cookies are small text files that are placed on your computer by websites that you visit.
To learn more about cookies, you can visit www.aboutcookies.org. You will also find details on how to block and delete cookies from your computer as well as more general information about cookies. For information on how to do this on the browser of your mobile phone you will need to refer to your handset manual.
Cookies on this site
CloudFlare - This site is run over the CloudFlare service for extra security and speed. Cookie may be set by the CloudFlare service to identify trusted web traffic and to speed up page load times. These are necessary for the functioning of the site.
Contact Form - We use the Cognito Forms contact form service. They might set cookies which are necessary for their service to work. You can view the Cognito Privacy Policy for more information.
External Links
We are not responsible for the availability or content of external sites that may be linked to, from the site. If you find a broken link or if you have any questions or concerns about a link, please contact us.